Reports to: Head - Credit Administration

Department: Finance and Account Department

- Team Leadership & Management - Guide and monitor daily operation of the department in the following work

- Lead, train, and supervise the credit administration team to ensure timely and accurate handling of customer payments and financing matters;

- Allocate tasks and monitor staff performance, providing guidance, coaching, counseling, motivation, and training as needed;

- Develop and implement standard operating procedures (SOPs) to enhance team efficiency and service quality;

- Evaluate and streamline internal processes, documentation, policies, and procedures for continuous improvement and compliance with statutory requirements; 

-  Ensure department achieves deadlines and meets budget targets in terms of cost, time, and quality; 

- Supervise the coordination with banks for mortgage disbursements and ensure timely resolution of financing issues;

- Perform all necessary entries in Wiz system;

- Collaborate closely with Sales, Sales Support, Accounting and Project handover teams to ensure smooth after-sales operations;

- Ensure timely, empathetic, and solution-oriented responses to customer enquiries and complaints, in coordination with relevant departments;

- Establish clear communication channels with partner banks and financial institutions to streamline financing support for customers. Close and prepare month-end reports;  

- Evaluate and streamline customer service processes to enhance satisfaction;

- Maintain the company’s reputation and corporate image through quality service delivery;   

- Review and approve periodic reports on collection status, bank disbursement progress, and customer financing metrics;

- Analyze credit trends and propose strategic improvements to enhance post-sale financial processes and customer experience;

- Contribute insights to management on payment patterns and financial risks impacting project cash flow;

- Cooperate with other department for the common goal of the company;

- Evaluation of staff job performance and appraisal;

- To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and work place as required by the Company;

- Any other duties that will be assigned from time to time by the Management.

Qualifications 

- Preferably Degree in Administration, Management or Law or equivalent.

Competencies Required 

- At least 5–7 years of experience in Credit administration or customer financial operations, with 2+ years in a managerial role.

Skills & Abilities

- Good Vietnamese & English.

- Strong leadership, negotiation, communication, and interpersonal skills, particularly in cross-functional and customer-facing contexts.

- Deep understanding of the real estate sales process and mortgage financing.

- Excellent interpersonal and stakeholder management abilities.

- Proficient in Microsoft Office tools.